Second Edition of Connecting With Your Client Now Available Through ABA & Amazon

The just released second edition of Connecting With Your Client (2015, ABA Publishing) gives attorneys the most up-to-date communication and persuasive tools needed to achieve greater client satisfaction. The author, leading psychologist and legal consultant Noelle C. Nelson, Ph.D., presents practical guidance and specific examples based on sound psychological principles and more than 25 years of experience in the legal field.

“Attorneys everywhere are being forced to reconsider their definition of service and how they approach client satisfaction,” says Nelson. “It’s more than just providing excellent lawyering. Clients expect that. Attorneys must consider how legal expertise is actually conveyed to the client. That means everything from promptly delivered phone calls and emails, to the best methods to keep the client appropriately informed and prepared, to a legal professional's attitude toward the client.”

The book contains updated information on:

• Effectively communicating using the latest technology
• Creating rapport that builds your client's trust and confidence
• Communicating billing and other case management issues in ways that support good client-lawyer relations
• Training your associates, legal assistants and support staff to adopt the appropriate attitude toward clients
• Step-by-step exercises that can help defuse uncomfortable situations

“When a client is frustrated, anxious or angry, communication between client and attorney often breaks down, which can negatively impact a case,” says Nelson. Connecting With Your Client provides step-by-step exercises to help attorneys stay in charge and to ensure that the client is satisfied with the legal services received.

The book also includes professional solutions drawn from real-life, real-case experiences. Managing partners, executive directors and marketing directors of top-level firms contribute their perspective and share their solutions for attaining client satisfaction and cooperation.

Connecting With Your Client is available at Shop ABA, Amazon or call by 800-285-2221. It is available in print and as an e-book.

Don’t Treat Your Firm’s Millennial Lawyers Like Wanna-Be Boomers!

As your Boomer partners, lawyers and staff retire, you are dealing increasingly with the Millennial generation, no longer the “babies” of the group, since they are now hitting 30.

You are no doubt discovering that these young lawyers, soon to be partners, aren’t going to become Boomers. Their interests, work ethics and personal values are very different.

Don’t treat your Millennials like wanna-be Boomers! Respect what engages their hearts and talents.

Millennials are driven by meaning, by the ability to make a difference in the world, and although they certainly appreciate decent compensation, it’s not what gets them to be productive or to excel.

For example, when you assign work, make sure to point out the meaning, the value of this work, be it to the client or to the community. Especially to the community, for societal issues are pertinent to this generation, and they will gear up on its behalf.

Provide lots of ongoing positive feedback, along with whatever suggestions for improvement are required. Make sure you offer opportunities for growth and learning. Millennials are generally very accepting of a Boomer’s experience and knowledge, and can benefit greatly from a mentoring relationship.

Don’t begrudge Millennials their tenacious enthusiasm. It is what fuels their willingness to put in the hours and the brain-power you need.

The Millennials are an exciting, powerful generation. Respect them as such, and they will soar – and your firm along with them.

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A Winning Case Dr. Noelle Nelson recently consulted on:

Congratulations to Leila J. Noël and A. Barry Cappello of Cappello & Noël (Santa Barbara) for their successful $4,800,000  Settlement which the Santa Barbara County and Santa Barbara County Sherriff's Department agreed to pay to the survivors (and their parents) of a wrong way driver accident, involving a Sheriff's Deputy, that took two lives and seriously injured two others.