Monday, October 19, 2015

Second Edition of Connecting With Your Client Now Available Through ABA & Amazon

The just released second edition of Connecting With Your Client (2015, ABA Publishing) gives attorneys the most up-to-date communication and persuasive tools needed to achieve greater client satisfaction. The author, leading psychologist and legal consultant Noelle C. Nelson, Ph.D., presents practical guidance and specific examples based on sound psychological principles and more than 25 years of experience in the legal field.

Attorneys everywhere are being forced to reconsider their definition of service and how they approach client satisfaction,” says Nelson. “It’s more than just providing excellent lawyering. Clients expect that. Attorneys must consider how legal expertise is actually conveyed to the client. That means everything from promptly delivered phone calls and emails, to the best methods to keep the client appropriately informed and prepared, to a legal professional's attitude toward the client.”

The book contains updated information on:

  • Effectively communicating using the latest technology
  • Creating rapport that builds your client's trust and confidence
  • Communicating billing and other case management issues in ways that support good client-lawyer relations
  • Training your associates, legal assistants and support staff to adopt the appropriate attitude toward clients
  • Step-by-step exercises that can help defuse uncomfortable situations
“When a client is frustrated, anxious or angry, communication between client and attorney often breaks down, which can negatively impact a case,” says Nelson. Connecting With Your Client provides step-by-step exercises to help attorneys stay in charge and to ensure that the client is satisfied with the legal services received.

The book also includes professional solutions drawn from real-life, real-case experiences. Managing partners, executive directors and marketing directors of top-level firms contribute their perspective and share their solutions for attaining client satisfaction and cooperation.

Connecting With Your Client is available at Shop ABA, Amazon or call by 800-285-2221. It is available in print and as an e-book.